Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Sometimes things don't go as planned and your item will arrive damaged in transit. Don't worry, we're happy to help you complete an exchange! To start an exchange, contact us at email@example.com. Once confirmed, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. Items can only be exchanged for the same item.
We will gladly refund your full-price, online purchase within 14 days of the original purchase date. Returns are accepted when accompanied by the original receipt and in the original, unused condition. To start a return, contact us at firstname.lastname@example.org. Once confirmed, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Opened, used, worn or damaged items are not accepted. Paper goods including books, posters and prints are nonrefundable. Sale merchandise is final sale and cannot be returned or exchanged. Refunds are issued to the original form of payment, less applicable shipping fees. We reserve the right to refuse or limit returns for any reason.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like worn apparel, and custom products (such as special orders or personalized items) and paper goods such as books, posters and prints. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items.